Greyhound Rescue Wales takes your privacy seriously. We are committed to protecting your personal information. This policy sets out how GRW uses the information that you provide to help our work in improving the welfare of greyhounds and lurchers in Wales.

Who we are

  • Greyhound Rescue Wales is a Company Limited by Guarantee.
  • Registered in England and Wales Company No: 8411721
  • Registered Office: Hillcrest, Bryncethin Road, Garnant, Ammanford SA18 1YS.
  • Registered Charity No: 1152650

Greyhound Rescue Wales is responsible for the collection and processing of personal data including data defined as sensitive.  As such, Greyhound Rescue Wales is the data controller and is committed to protecting the rights of participants in line with the UK Data Protection Act 1998 (DPA) and the General Data Protection Regulation (GDPR) 2018.

What information do we collect about you?

We collect the personal data that you may provide and have given your consent to as part of events, membership or donations, sponsoring dogs, competitions, ordering goods, volunteering, e-newsletter or e-marketing sign-ups, web form submission and surveys.

Personal information we collect may include:

  • your name and title,
  • your gender, ethnicity and date of birth (volunteers and staff only)
  • postal address, email address and phone number
  • emergency contact details (volunteers and staff only)
  • any disabilities or medical conditions (volunteers and staff only)
  • For donations we ask for information regarding the relationship between you and the donation
  • For donations, membership and other areas requiring transfer of money, we will need your payment details and gift aid status.

When we ask you to provide your personal information, we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

How do we ask for consent?

We do not process any data without explicit consent. We ask for your consent to the processing of your personal data and ask for a separate consent for each processing activity.

By completing a web form, you give permission for your data to be held by Greyhound Rescue Wales and agree that Greyhound Rescue Wales may process personal data relating to you for legal, managerial, personnel, marketing, retail, administration and safeguarding requirements.

We may contact you with information on our latest campaigns and fundraising activities. This may be by post, email, telephone or text message, depending on your preferences.

At any point you can opt out of all or some of our communications, or change the way you wish to receive communications by contacting info@greyhoundrescuewales.co.uk, or call us on 0300 0123 999, or write to us at The Data Protection Officer

By providing us with your email address you are giving us permission to contact you via email regarding campaigns, transactions or any promotions from GRW which we feel you may be interested in. You may opt out at any time later.

What we do with your information

Depending on your relationship with Greyhound Rescue Wales, and the preferences you have indicated, data we hold may be used for the following purposes:

  • To send you promotional, marketing or fundraising information by post, telephone or electronic means. These communications can include informing you of other products, services or events related to Greyhound Rescue Wales.
  • To send you surveys, and for market research purposes.
  • To renew or update your membership.
  • To process your order.
  • To process your enquiry/request.

How we update your information to keep it accurate?

We continuously review our records to ensure your data is as accurate as possible. We rely on you to notify us to update your contact details and we do not consult alternative sources in order undertake these checks.

Who we might share your information with?

We do not disclose personal data to any third parties or external organisations. The exceptions are:

  • Safeguarding or legal requests in accordance with current law

Your data will never be sold or passed to any third party for any other purpose.

How long do we keep your information?

We do not keep your personal data any longer than is necessary:

How we keep your information secure?

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification.

All our employees (including volunteers), who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of supporters’ personal data.

Access to your information, correction and deletion

We want to make sure that your personal information is accurate and up to date. You may ask us to:

  • correct or remove information you think is inaccurate
  • give you a copy of the information that we hold about you
  • tell you if any personal data about you is being processed
  • remove some or all personal information about you

If you would like a copy some or all of your personal information, or would like information corrected or deleted, please email info@greyhoundrescuewales.co.uk or call us on 0300 0123 999 or write to us at the following address:

  • The Data Protection Officer
  • Hillcrest Cottage
  • Bryncethin Road
  • Garnant
  • Ammanford
  • SA18 1YS.

We may make a small charge of no more than £10 for this service.

Unless you are well known to us, you may need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving license before your request can be processed. Please try to be as clear as possible about the information you are seeking.

Once we have received your request and proof of identity where required, you will receive a response from us within 30 days and you will be able to obtain copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

How to make a complaint?

If you are unhappy with the way in which your personal information has been processed, you may in the first instance contact the Greyhound Rescue Wales data officer using the contact details above.

If you remain dissatisfied, then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: -

  • Information Commissioner’s Office,
  • Wycliffe House,
  • Water Lane,
  • Wilmslow,
  • Cheshire,
  • SK9 5AF
  • www.ico.org.uk

Changes to our privacy policy

  • We keep our privacy policy under regular review and we will place any updates on this web page.
  • This privacy policy was last updated on 14th May 2018.